Duty Manager

As a Duty Manager at The Loopy Shrew in Shrewsbury, you will be responsible for overseeing the daily operations of the restaurant and bar, ensuring exceptional service and customer satisfaction. You will manage staff, handle customer inquiries and complaints, and maintain operational standards. This role requires strong leadership, problem-solving skills, and a commitment to providing an outstanding guest experience.

Key Responsibilities:

1. Operational Management:
   • Oversee the day-to-day operations of the restaurant and bar during your shift.
   • Ensure all areas of the establishment are clean, well-maintained, and compliant with health and safety standards.
   • Coordinate with kitchen and front-of-house staff to ensure smooth service flow.
2. Staff Supervision:
   • Lead, motivate, and support the team, providing guidance and feedback.
   • Conduct daily briefings to communicate important information and set expectations.
   • Assist in training new staff members and ongoing staff development.
   • Manage staff scheduling, ensuring adequate coverage during peak times.
3. Customer Service:
   • Address customer inquiries, concerns, and complaints promptly and professionally.
   • Ensure guests have a positive experience by maintaining high standards of service and hospitality.
   • Monitor guest feedback and implement improvements as necessary.
4. Financial Management:
   • Assist with cash handling, including opening and closing tills, and ensuring accurate financial reporting.
   • Monitor sales and manage inventory to minimize waste and maximize profitability.
   • Assist in budget management and cost control initiatives.
5. Health and Safety:
   • Ensure compliance with all health and safety regulations, including food safety and hygiene standards.
   • Conduct regular checks and audits to maintain a safe environment for staff and guests.
   • Handle emergency situations effectively, including first aid, fire safety, and evacuation procedures.
6. Administrative Duties:
   • Maintain accurate records, including staff performance, inventory, and financial reports.
   • Assist with ordering supplies and managing vendor relationships.
   • Handle administrative tasks such as payroll, scheduling, and staff performance evaluations, trail app

Qualifications and Skills:

• Experience: Previous experience in a supervisory or management role in the hospitality industry.
• Leadership: Strong leadership and team management skills with the ability to motivate and develop staff.
• Customer Focus: Exceptional customer service skills and a passion for providing an outstanding guest experience.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Effective problem-solving abilities and the capacity to handle difficult situations with tact and professionalism.
• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of the business efficiently.
• Financial Acumen: Basic understanding of financial management, including budgeting and cost control.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.
• Physical Stamina: Ability to stand for long periods and perform physical tasks such as lifting and carrying supplies.

Benefits:

• Competitive salary and potential for performance-based bonuses.
• Staff meals during shifts.
• Training and development opportunities.
• Friendly and supportive working environment.
• Employee discounts on food and beverages.

How to Apply: If you are a motivated and experienced professional looking to join a dynamic team, we would love to hear from you. Please fill in the form below and attach a brief covering letter or apply in person at The Loopy Shrew, Shrewsbury.

The above job description outlines the essential functions and requirements of the position. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.